Can you provide product repair and maintenance services?

Of course. We not only provide after-sales service, but also provide you with professional maintenance advice and training. Our technicians can carry out regular inspection and maintenance for your equipment, find and solve potential problems in time, extend the service life of equipment, and reduce your operating costs.

Product problems, how to get after-sales support?

If you encounter problems in the process of using our products, you can contact our after-sales team at any time. You can feedback your questions through the after-sales consultation channel on the website, and we will respond within [specific time]. For common problems, we will guide you to solve them by phone or email; if you need on-site service, we will arrange professional and technical personnel to go to your location as soon as possible.

What is the mode of transport of goods?

We cooperate with a number of professional international freight forwarding companies, and can choose the appropriate mode of transportation according to your requirements, including sea, air, land, etc. At the time of order confirmation, we will recommend you the most cost-effective transportation plan according to the weight, volume, delivery time and other factors, and be responsible for the safe delivery of the goods to the place you specify.

What are the payment methods?

We accept a variety of international payment methods, such as T/T (wire transfer), L/C (letter of credit) and so on. The specific payment method can be determined through negotiation with us according to your needs and orders.

How to purchase your products?

You can leave your purchase requirements and contact information through the online consultation function of our foreign trade website; you can also send mail directly to our business mailbox, or call the contact number published on the website. Our business team will contact you as soon as possible after receiving the information to communicate the specific order details, including product specifications, quantity, price, delivery date, etc., and place the order after confirmation.

How to determine the price of customized products?

The price of customized products mainly depends on the specific requirements of customization, including material selection, process complexity, accessory selection, etc. We will conduct detailed cost accounting according to your customized needs and provide you with a reasonable and competitive quotation.

How long is the cycle of customized products?

The customization cycle will vary depending on the complexity of the product and the volume of the order. In general, it takes about 1 week from requirement confirmation to sample delivery, and mass production is completed within 3 weeks after sample confirmation. We will give a more accurate estimated time when communicating with you, and feedback the progress to you in the production process.

Do you support product customization? What aspects can be customized?

Yes, we have strong customization capabilities. The pump body material (such as wear-resistant alloy, anti-corrosion rubber, special steel, etc.), caliber size, export direction, overall size, length under liquid, etc. can be customized according to your needs. At the same time, you can also choose electric motors or diesel engines and other power equipment.

Can you provide relevant certification and test reports for the product?

Of course you can. Some of our products have passed ministerial new product appraisal and provincial energy-saving certification, etc. If you need a certification or test report for a specific product, you can contact our customer service team at any time, and we will provide it to you in time.

How to guarantee the quality of products?

The company has passed the ISO9001 quality system certification, from raw material procurement, production and processing to product inspection, all follow strict quality control process. The product manufacturing process is unique, the degree of generalization is high, and after long-term market verification, it has the characteristics of long life, energy saving and high efficiency.